Refund Policy
We aim to ensure a smooth and satisfying shopping experience for you. Please consult our Return Policy for details on returns or exchanges.
We offer unconditional returns within 14 days. If the product has a quality issue or is not damaged by the user (excluding warranty products), you can request a return or exchange within 30 days. Requests made after 30 days will not be processed.
Conditions
To qualify for a return, the item must be unused and in its original condition, including all tags and packaging.
Starting a Return
To initiate a return, please reach out to our Customer Service team within 30 days of the delivery date. Include your order number, details about the item you wish to return, and the reason for the return.
Return Authorization
After we receive your return request, we will provide you with instructions for completing the return process. Unauthorized returns may be rejected, so make sure to obtain approval before sending any items back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a track able shipping service to ensure safe and timely delivery of returned items.
Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.
Refunds will be made to the original form of payment, while exchanges are subject to product availability.
Refund arrival time: about 3-5 working days.
How to Process a Return and Request a Refund:
1. Customer Service Contact: To return an item, please submit a return request to our customer service and our customer service team will contact you via the email address registered in your account. They will discuss the reason for the return and provide you with an appropriate return address.
2. Initiating the Return: Start by logging into your account on our website and go to'My Account' — 'Order History' — 'Order Information'. Select the 'Return' button to begin the return process.
3. Reporting Damages to the Courier:
- If possible, report any issues to the courier's delivery representative before you sign for the goods. They will guide you through their complaint process.
- If you've already signed for the package, take photos documenting the damage and contact the courier's local office to file a complaint. They will inform you of their procedure for seeking compensation.
4. Notifying Us of the Issue: Reach out to us promptly with your order number and detailed information or photos of the damaged goods. We will then liaise with the courier on your behalf.
5. Courier Compensation: If the courier confirms the validity of your claim, they will compensate us, and we will pass that compensation on to you. The compensation amount may vary depending on the specific circumstances and the courier's policies. In some cases, you may be responsible for the shipping costs to return the damaged item to us for replacement.
Damaged or Defective Products
If you receive a product that is damaged or defective, please get in touch with us right away and provide relevant photos for assistance. We will do our best to resolve the issue by offering a replacement, exchange, or refund based on the situation.
If you have any questions or need to start a return, please reach out to our team at any time. We aim to make the return process as straightforward as possible while ensuring your satisfaction with your purchase. Thank you for choosing our online store for your shopping needs.
